Banking Strategies to Power Smart Decisions

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Report

Elevating customer service across the enterprise

Jun 6, 2024

High-touch interactions, because they may be rarer these days, still demand your budget dollars. And how financial institutions support the humans interacting most often with the real people on the other side of the transaction matters more than ever. We...

Consumer Banking

Whitepaper

Gamification: A buyer’s guide

Jun 4, 2024

Leveraging gamification can effectively upskill your contact center representatives to handle complex customer inquiries as well as boost engagement, improve performance and enhance customer experiences....

Consumer Banking

Webinar

A modern account opening playbook: 3 strategies for growth

Upcoming: Jun 26, 2024

In this fireside-chat-style webinar, Nathaniel Harley, co-founder and CEO of MANTL, will be joined by Rudy Beeching, EVP, Managing Director of Retail and Business Banking at Veritex Community Bank, to discuss their proven playbook for omnichannel deposit growth....

Technology

Article

Shrink your sales cycle: AI is key to deepening banking customer relationships in 2024

Jun 6, 2024

By George Noga

Harnessing generative artificial intelligence in the sales cycle enables banks to augment revenues while minimizing costs.

Technology

Article

How interaction platforms and customer personalization help banks land more loan revenue

Jun 6, 2024

By Emily Wilson

Lower your institution’s application abandonment rates and boost conversions with a digital-first, data-driven mindset.

Consumer Banking

Article

Bank loans can fill medical-insurance gaps — and everyone feels better

Jun 5, 2024

By Rachel Koning Beals

Our loan portfolio skyrocketed, our hospital partner restored its cash flow, and patients avoided the sting of double-digit credit-card interest, says one lending officer.

Consumer Banking

Article

Here’s where branch growth is strongest, and the drivers behind that investment

Jun 4, 2024

By Rachel Koning Beals

As digital channels reshape the banking landscape, the impact on branches is nuanced. And select cities – mostly in the South and Midwest – really stand out.

Consumer Banking

Article

Banks earn strongest boost in public-trust measure since financial crisis

Jun 3, 2024

By Rachel Koning Beals

Survey shows younger generations have greater trust in financial services than older, while women are less trusting than men.

Consumer Banking

Article

Banks are wise to monetize data as open banking evolves

May 31, 2024

By Booshan Rengachari

Potential regulation backing personal financial data rights could be an opportunity if banks think API-first.

Technology

Article

As deepfakes redraw cybersecurity battlelines, banks must change their approach

May 30, 2024

By Michael Marcotte

When deepfakes charged into the public consciousness, the cybersecurity landscape immediately underwent a seismic shift. The battle lines were instantly redrawn, and conventional cybersecurity assumptions and rules were undermined overnight. Banking and financial services institutions are on the front lines of...

Fraud Prevention

Whitepaper

Recognizing collections’ critical contributions to banking’s bottom line

May 30, 2024

Is your organization thinking of its collections as a revenue driver? It’s time to reconsider the impact of effective collections for the whole enterprise, especially as digital efficiencies remove the silos that traditionally separated departments within banks and credit unions....

Consumer Banking

Article

Here’s what regulators care about more than compliance course completions

May 28, 2024

By Christopher Boersma

Banks must ask if their training is changing behavior and creating a culture of compliance.

Compliance, Regulation & Risk

Article

Beating regional banking challenges with generative AI

May 24, 2024

By Ajay Bhandari

Interest costs, CRE exposure and operational spending are mounting. Consider gen AI to optimize liquidity and cash flow.

Technology

Webinar

Strategies for identifying and preventing check fraud

Upcoming: Jun 27, 2024

In this webinar, we’ll go over common types of fraud and scams related to checks and how they can affect your account holders. We will also cover the basics of check structure, strategies to identify check fraud and scams, and...

Compliance, Regulation & Risk / Fraud Prevention

Article

Debit cards remain top consumer payment choice, even as digital wallets gain

May 23, 2024

By Rachel Koning Beals

Issuers must be rethinking brand awareness as cards are increasingly hidden within digital wallets.

Consumer Banking

Whitepaper

Commercial digital banking buyer’s guide

May 23, 2024

Download the Commercial digital banking buyer’s guide which will provide you with five steps to select the commercial digital banking platform that will make you a competitive force to be reckoned with....

Digital Banking

Job Aid

Addressing Training Issues Before They Become a Problem

May 22, 2024

In this article, BAI addresses how organizations can provide comprehensive training throughout their business with the help of the BAI Learning Manager....

Compliance, Regulation & Risk

Article

Data-driven cross-selling: Leverage AI and more to deepen accountholder relationships

May 21, 2024

By Preetha Pulusani

Contextual marketing can generate revenue and grow deposits.

Consumer Banking

Article

What a real-time money movement revolution means for banks and SMBs

May 20, 2024

By Doug Brown

Small business and gig proprietors must manage their cash carefully.

Business Banking

Webinar

Efficiency unlocked: Improving the borrower-lender experience

Upcoming: Jun 18, 2024

Join us for a look at Moody’s new Lending Suite Front Office solution, designed to turn this daunting process into a sleek and streamlined digital experience....

Business Banking